Frequently asked questions
FAQ
Can I return the item if it doesn't work for me?
Can I return the item if it doesn't work for me?
Yes. If your product is damaged or doesn’t work as described, just reach out to us within 30 days of receiving the product and you will get a 100% money back.
How do I check the status of my order?
How do I check the status of my order?
You’ll receive an order confirmation and receipt by email right after you check out. As soon as your PalmWarm® order ships, we’ll email you a tracking number so you can follow your package’s progress anytime on our Order Tracking page.
How can I get in contact with you?
How can I get in contact with you?
PalmWarm@outlook.com
Do you provide a quality guarantee for all the products being sold?
Do you provide a quality guarantee for all the products being sold?
Yes—if you’re not happy with your PalmWarm® or it arrives damaged, please contact us right away. We’ll work quickly to make it right and ensure you have the best possible experience.